.tb-shipping {
--navy: #102b3f;
--blue: #1e88e5;
--sky: #eaf5ff;
--white: #ffffff;
--text: #15212a;
--muted: #64727d;
--border: #d8e5ee;
max-width: 1160px;
margin: 40px auto;
color: var(--text);
font-family: Arial, Helvetica, sans-serif;
line-height: 1.7;
}
.tb-shipping * {
box-sizing: border-box;
}
.tb-shipping a {
color: var(--blue);
font-weight: 700;
}
.tb-shipping-hero {
position: relative;
overflow: hidden;
padding: 80px 7%;
color: var(--white);
background:
radial-gradient(circle at 85% 25%, rgba(30, 136, 229, 0.85), transparent 32%),
linear-gradient(125deg, #081a27, var(--navy));
}
.tb-shipping-hero::after {
content: "→";
position: absolute;
right: 4%;
bottom: -120px;
color: rgba(255, 255, 255, 0.06);
font-size: 350px;
font-weight: 900;
line-height: 1;
}
.tb-label {
display: inline-block;
position: relative;
z-index: 1;
margin-bottom: 20px;
padding: 8px 14px;
color: var(--white);
background: var(--blue);
font-size: 11px;
font-weight: 900;
letter-spacing: 0.16em;
}
.tb-shipping-hero h1 {
position: relative;
z-index: 1;
max-width: 760px;
margin: 0 0 20px;
font-size: clamp(46px, 7vw, 82px);
line-height: 0.94;
letter-spacing: -0.055em;
}
.tb-shipping-hero p {
position: relative;
z-index: 1;
max-width: 680px;
margin: 0;
color: #d4e4ef;
font-size: 17px;
}
.tb-delivery-overview {
display: grid;
grid-template-columns: repeat(3, 1fr);
background: var(--blue);
color: var(--white);
}
.tb-overview-box {
padding: 29px 20px;
text-align: center;
border-right: 1px solid rgba(255, 255, 255, 0.27);
}
.tb-overview-box:last-child {
border-right: 0;
}
.tb-overview-box strong {
display: block;
margin-bottom: 5px;
font-size: 23px;
}
.tb-overview-box span {
font-size: 10px;
font-weight: 800;
letter-spacing: 0.12em;
text-transform: uppercase;
}
.tb-shipping-body {
padding: 65px 7%;
background: var(--sky);
}
.tb-intro {
max-width: 850px;
margin: 0 0 45px;
color: var(--muted);
font-size: 16px;
}
.tb-shipping-section {
display: grid;
grid-template-columns: 70px 1fr;
gap: 15px;
margin-bottom: 15px;
padding: 35px;
background: var(--white);
border: 1px solid var(--border);
}
.tb-section-number {
color: var(--blue);
font-size: 13px;
font-weight: 900;
letter-spacing: 0.12em;
}
.tb-section-content h2 {
margin: 0 0 16px;
font-size: 25px;
line-height: 1.25;
}
.tb-section-content h3 {
margin: 24px 0 8px;
font-size: 17px;
}
.tb-section-content p {
margin: 0 0 14px;
color: var(--muted);
}
.tb-section-content ul {
margin: 12px 0 18px;
padding-left: 22px;
color: var(--muted);
}
.tb-section-content li {
margin-bottom: 9px;
}
.tb-timeline {
display: grid;
grid-template-columns: repeat(3, 1fr);
gap: 12px;
margin-top: 22px;
}
.tb-timeline-step {
padding: 23px;
color: var(--white);
background: var(--navy);
}
.tb-timeline-step strong {
display: block;
margin-bottom: 8px;
color: #73baff;
font-size: 12px;
letter-spacing: 0.12em;
}
.tb-shipping-table {
width: 100%;
margin-top: 20px;
border-collapse: collapse;
}
.tb-shipping-table th,
.tb-shipping-table td {
padding: 15px;
text-align: left;
border: 1px solid var(--border);
}
.tb-shipping-table th {
color: var(--white);
background: var(--navy);
font-size: 12px;
letter-spacing: 0.08em;
}
.tb-shipping-table td {
color: var(--muted);
background: #f9fcfe;
}
.tb-note {
margin-top: 20px;
padding: 21px 23px;
color: #304657;
background: #edf7ff;
border-left: 4px solid var(--blue);
}
.tb-warning {
margin-top: 20px;
padding: 21px 23px;
color: #58442e;
background: #fff6e8;
border-left: 4px solid #f5a623;
}
.tb-contact {
padding: 55px 7%;
text-align: center;
background: var(--white);
border: 1px solid var(--border);
}
.tb-contact h2 {
margin: 0 0 12px;
font-size: 36px;
letter-spacing: -0.035em;
}
.tb-contact p {
margin: 0 0 24px;
color: var(--muted);
}
.tb-contact-links {
display: flex;
flex-wrap: wrap;
justify-content: center;
gap: 12px;
}
.tb-contact-links a {
display: inline-block;
padding: 15px 21px;
color: var(--white);
background: var(--navy);
font-size: 12px;
font-weight: 800;
letter-spacing: 0.06em;
text-decoration: none;
}
.tb-contact-links a:first-child {
background: var(--blue);
}
.tb-updated {
padding: 20px;
color: #687783;
background: #dfeaf1;
text-align: center;
font-size: 12px;
}
@media (max-width: 780px) {
.tb-shipping {
margin: 20px auto;
}
.tb-shipping-hero {
padding: 58px 25px;
}
.tb-delivery-overview,
.tb-timeline {
grid-template-columns: 1fr;
}
.tb-overview-box {
border-right: 0;
border-bottom: 1px solid rgba(255, 255, 255, 0.27);
}
.tb-shipping-body {
padding: 45px 20px;
}
.tb-shipping-section {
grid-template-columns: 1fr;
padding: 27px 22px;
}
.tb-shipping-table {
font-size: 13px;
}
.tb-contact {
padding: 45px 22px;
}
.tb-contact-links {
flex-direction: column;
}
}
This Shipping Policy explains Team Bike’s order-processing times,
delivery estimates, tracking procedures and what to do if your
shipment is delayed, damaged or missing.
Team Bike currently ships eligible orders within the United States.
Delivery times are estimates and begin after an order has been
processed and accepted by the shipping carrier.
01
Order processing
Most orders are prepared for shipment within 1–3 business days
after payment has been successfully authorized.
Business days are Monday through Friday, excluding federal holidays.
Orders submitted on weekends or holidays begin processing on the
following business day.
STEP 01
Your order and payment are received.
STEP 02
Products are checked, prepared and packaged.
STEP 03
Tracking is sent after carrier acceptance.
High-demand, oversized, special-order or pre-order products may
require additional preparation time. Any known extended processing
period should be displayed on the applicable product page.
02
Estimated delivery times
Estimated delivery times depend on the destination, shipping
method, product size and carrier availability.
| Shipping type |
Estimated delivery |
Notes |
| Standard shipping |
3–8 business days |
Available for most eligible orders. |
| Expedited shipping |
2–4 business days |
Available only when shown at checkout. |
| Oversized products |
5–12 business days |
May require freight or scheduled delivery. |
| Remote destinations |
Additional time may apply |
Carrier coverage and access may affect delivery. |
These delivery periods do not include order-processing time.
They are estimates rather than guaranteed delivery dates.
03
Shipping charges
Available shipping methods and applicable charges are displayed
during checkout before you submit your order.
Shipping charges may depend on the order value, destination,
product weight, package dimensions and selected delivery method.
Free-shipping promotions, when offered, may be subject to minimum
order values, location restrictions and product exclusions.
Oversized or freight products may not qualify.
Expedited shipping charges and other optional delivery fees are
generally nonrefundable after the service has been used.
04
Shipping destinations
Team Bike currently ships to eligible addresses within the
United States where carrier service is available.
Certain products may be restricted from delivery to Alaska,
Hawaii, U.S. territories, military addresses, P.O. boxes or
remote locations because of their size, weight or carrier rules.
If we cannot deliver an order to the submitted address, we will
contact you to discuss available options.
05
International shipping
International delivery is not available unless an international
shipping option is specifically displayed during checkout.
For eligible international orders, the customer is responsible
for customs duties, import taxes, brokerage charges and other
government fees unless checkout expressly states otherwise.
Customs processing may delay delivery. Team Bike does not control
customs inspections or government processing times.
06
Tracking your order
When your order ships, we will normally send a confirmation email
containing available tracking information.
Tracking may require up to 48 hours to display movement after the
shipping label is created.
If tracking has not updated for several business days, contact
Team Bike with your order number so we can review the shipment.
07
Delivery addresses and order changes
Customers are responsible for entering a complete and accurate
delivery address during checkout.
Contact us immediately if you need to correct an address. We cannot
guarantee that an address can be changed after processing begins
or after the carrier receives the package.
Team Bike is not responsible for delays or failed deliveries caused
by inaccurate or incomplete information provided by the customer.
Additional reshipping charges may apply.
Carriers may not permit address changes after shipment. Never send
sensitive payment information by email when requesting a correction.
08
Large and oversized products
Large products may be shipped in manufacturer packaging, require
freight service or arrive in more than one package.
Some products may require customer assembly. Assembly services
are not included unless expressly stated in the product description
or at checkout.
Freight carriers may contact you to arrange a delivery appointment.
An adult may need to be present to inspect and accept the delivery.
Additional charges may apply for redelivery, address corrections,
missed appointments or special delivery services requested after
shipment.
09
Multiple packages
An order containing multiple products may be delivered in separate
packages or by different carriers.
You may receive more than one tracking number. A partial delivery
does not necessarily mean products are missing.
10
Delivery delays
Deliveries may be delayed by weather, carrier disruptions,
high shipping volumes, labor interruptions, natural events,
incorrect addresses or other circumstances outside our control.
We will provide available information and reasonable assistance,
but we cannot guarantee carrier delivery dates.
If a significant delay makes fulfillment impossible, we may offer
an alternative solution or cancel and refund the affected order.
11
Damaged deliveries
Inspect your shipment promptly. If the package or product arrives
damaged, contact us within 48 hours of delivery.
Please include:
- Your full name and order number.
- A description of the damage.
- Photographs of the complete product.
- Photographs of the exterior and interior packaging.
- A clear photograph of the shipping label.
Keep the product and all packaging while we review the request.
Do not discard or return the product without instructions.
12
Missing or marked-delivered packages
If tracking shows “delivered” but you cannot locate the package,
first check the delivery area, household members, building staff
and nearby safe locations.
Contact the carrier for delivery details, then notify Team Bike
promptly if the package remains missing.
We may ask you to complete a missing-package statement or cooperate
with a carrier investigation before a replacement or refund can
be considered.
13
Refused and undeliverable orders
Orders returned because they were refused, unclaimed or addressed
incorrectly may be treated as returns after they arrive and are
inspected.
Original shipping charges, carrier return fees and reasonable
reshipping costs may be deducted from the refund where permitted.
14
Risk of loss
Responsibility for a shipment transfers as provided by applicable
law and the selected carrier’s delivery terms.
Nothing in this policy limits consumer rights that cannot legally
be excluded or restricted.
15
Changes to this policy
We may update this Shipping Policy to reflect changes to carriers,
delivery services, store operations or legal requirements.
The version in effect when an order is submitted will normally
govern that order, unless applicable law requires otherwise.