.tb-policy {
--tb-dark: #111414;
--tb-red: #e84432;
--tb-cream: #f5f2eb;
--tb-gray: #686c6c;
--tb-border: #dedbd4;
max-width: 1180px;
margin: 40px auto;
color: var(--tb-dark);
font-family: Arial, Helvetica, sans-serif;
line-height: 1.7;
}
.tb-policy * {
box-sizing: border-box;
}
.tb-policy-hero {
position: relative;
overflow: hidden;
padding: 75px 7%;
color: #ffffff;
background:
radial-gradient(circle at 90% 20%, rgba(232, 68, 50, 0.65), transparent 30%),
linear-gradient(125deg, #101313 0%, #202525 100%);
}
.tb-policy-hero::after {
content: "↻";
position: absolute;
right: 6%;
bottom: -85px;
color: rgba(255, 255, 255, 0.06);
font-size: 280px;
font-weight: 800;
line-height: 1;
}
.tb-policy-label {
display: inline-block;
margin-bottom: 20px;
padding: 8px 13px;
color: #ffffff;
background: var(--tb-red);
font-size: 11px;
font-weight: 800;
letter-spacing: 0.15em;
}
.tb-policy-hero h1 {
position: relative;
z-index: 1;
max-width: 700px;
margin: 0 0 20px;
font-size: clamp(42px, 7vw, 78px);
line-height: 0.95;
letter-spacing: -0.055em;
}
.tb-policy-hero p {
position: relative;
z-index: 1;
max-width: 650px;
margin: 0;
color: #d5d8d8;
font-size: 17px;
}
.tb-policy-summary {
display: grid;
grid-template-columns: repeat(3, 1fr);
background: var(--tb-red);
color: #ffffff;
}
.tb-summary-item {
padding: 28px;
text-align: center;
border-right: 1px solid rgba(255, 255, 255, 0.25);
}
.tb-summary-item:last-child {
border-right: 0;
}
.tb-summary-item strong {
display: block;
margin-bottom: 5px;
font-size: 25px;
}
.tb-summary-item span {
font-size: 11px;
font-weight: 700;
letter-spacing: 0.1em;
text-transform: uppercase;
}
.tb-policy-body {
padding: 65px 7%;
background: var(--tb-cream);
}
.tb-policy-intro {
max-width: 820px;
margin-bottom: 45px;
color: var(--tb-gray);
font-size: 16px;
}
.tb-policy-card {
display: grid;
grid-template-columns: 70px 1fr;
margin-bottom: 16px;
padding: 34px;
background: #ffffff;
border: 1px solid var(--tb-border);
transition: transform 0.2s ease, box-shadow 0.2s ease;
}
.tb-policy-card:hover {
transform: translateY(-2px);
box-shadow: 0 15px 35px rgba(17, 20, 20, 0.07);
}
.tb-card-number {
color: var(--tb-red);
font-size: 13px;
font-weight: 800;
letter-spacing: 0.12em;
}
.tb-card-content h2 {
margin: 0 0 15px;
font-size: 25px;
line-height: 1.2;
}
.tb-card-content p {
margin: 0 0 13px;
color: var(--tb-gray);
}
.tb-card-content ul {
margin: 12px 0;
padding-left: 21px;
color: var(--tb-gray);
}
.tb-card-content li {
margin-bottom: 8px;
}
.tb-note {
margin-top: 20px;
padding: 20px 23px;
background: #fff4f1;
border-left: 4px solid var(--tb-red);
color: #4d3834;
}
.tb-steps {
display: grid;
grid-template-columns: repeat(3, 1fr);
gap: 13px;
margin-top: 22px;
}
.tb-step {
padding: 22px;
background: var(--tb-dark);
color: #ffffff;
}
.tb-step b {
display: block;
margin-bottom: 10px;
color: var(--tb-red);
font-size: 12px;
letter-spacing: 0.12em;
}
.tb-contact {
padding: 55px 7%;
text-align: center;
background: #ffffff;
border: 1px solid var(--tb-border);
}
.tb-contact h2 {
margin: 0 0 12px;
font-size: 35px;
letter-spacing: -0.035em;
}
.tb-contact p {
margin: 0 0 25px;
color: var(--tb-gray);
}
.tb-contact-links {
display: flex;
flex-wrap: wrap;
justify-content: center;
gap: 12px;
}
.tb-contact-links a {
display: inline-block;
padding: 14px 20px;
color: #ffffff;
background: var(--tb-dark);
font-size: 12px;
font-weight: 800;
letter-spacing: 0.06em;
text-decoration: none;
}
.tb-contact-links a:first-child {
background: var(--tb-red);
}
.tb-updated {
padding: 20px;
color: #777777;
background: #eeeeea;
text-align: center;
font-size: 12px;
}
@media (max-width: 760px) {
.tb-policy {
margin: 20px auto;
}
.tb-policy-hero {
padding: 55px 25px;
}
.tb-policy-summary,
.tb-steps {
grid-template-columns: 1fr;
}
.tb-summary-item {
border-right: 0;
border-bottom: 1px solid rgba(255, 255, 255, 0.25);
}
.tb-policy-body {
padding: 45px 20px;
}
.tb-policy-card {
grid-template-columns: 1fr;
gap: 12px;
padding: 27px 22px;
}
.tb-contact {
padding: 45px 22px;
}
.tb-contact-links {
flex-direction: column;
}
}
We want you to feel confident about every Team Bike purchase.
This policy explains return eligibility, refund processing and
what to do if there is a problem with your order.
You may request a return within 30 calendar days after your order
is marked as delivered. To qualify, products must meet the conditions
explained below. Please contact us before returning anything, as
unauthorized returns may be refused.
01
Return eligibility
A returned product must generally be:
- Unused, unassembled and in its original condition.
- Free from damage, dirt, scratches, odors or signs of wear.
- Returned with its original packaging, tags, manuals and accessories.
- Accompanied by an order number or other valid proof of purchase.
- Approved by Team Bike before it is shipped back.
We reserve the right to refuse a return that does not satisfy
these conditions or to deduct an amount reflecting any loss in value.
02
How to request a return
Send your request to
contact@teambike.us.
Include your full name, order number, the product you wish to
return and a short explanation.
STEP 01
Contact Team Bike within 30 days of delivery.
STEP 02
Wait for approval and the correct return instructions.
STEP 03
Package the product securely and send it as instructed.
Do not send a return to our business address unless our support
team specifically confirms that address in writing.
03
Return shipping
If you return a product because you changed your mind, ordered
the wrong item or no longer want it, you are responsible for
return-shipping costs.
If we confirm that you received a damaged, defective or incorrect
product, Team Bike will provide an appropriate resolution and,
where applicable, cover reasonable return-shipping costs.
Original delivery charges are generally nonrefundable unless the
return results from an error by Team Bike or applicable law requires
otherwise.
04
Damaged, defective or incorrect orders
Inspect your delivery as soon as it arrives. Contact us within
48 hours if the package or product appears damaged, defective or
incorrect.
Please provide:
- Your order number.
- A clear description of the problem.
- Photographs of the product and packaging.
- A photograph of the shipping label where applicable.
Keep the product and all original packaging while we review your
request. We may offer replacement parts, an exchange, replacement
product or refund depending on the circumstances.
05
Nonreturnable products
The following products are generally not eligible for return:
- Gift cards and downloadable or digital products.
- Products marked final sale or nonreturnable before purchase.
- Personalized, customized or special-order products.
- Products that have been used, installed, assembled or modified.
- Products damaged through misuse, accidents or improper storage.
- Personal-use safety products that have been opened or used.
- Products missing original components, packaging or accessories.
This limitation does not reduce any non-waivable rights available
under applicable consumer-protection law.
06
Refund processing
After receiving the return, we will inspect it and notify you
whether the refund has been approved.
Approved refunds are issued to the original payment method.
Please allow approximately 5–10 business days after approval for
the refund to appear. Your bank or card provider may require
additional processing time.
Shipping costs, expedited delivery charges and other nonrefundable
services may be deducted from the refund where permitted.
07
Exchanges and cancellations
To exchange a product, contact us first. If approved, the fastest
option may be to return the original product and place a new order
for the replacement.
Cancellation requests must be submitted as soon as possible.
We cannot guarantee cancellation after an order enters processing
or has been shipped. Once shipped, the order will be handled under
the standard return procedure.
08
Chargebacks and delivery disputes
If you believe there is a billing or delivery problem, please
contact Team Bike first so that we can investigate and attempt
to resolve it promptly.
Providing an incorrect or incomplete delivery address may delay
delivery and could result in additional reshipping costs.