Select the product and available options, add it to your cart and proceed to checkout. Enter your contact, delivery and payment information, then review everything before submitting the order.

After checkout, you should receive an order-confirmation email. Check your spam or promotions folder if it does not appear in your inbox.

If you still cannot locate it, contact us using the email address entered during checkout.

Contact Team Bike as soon as possible. We cannot guarantee changes or cancellations after an order enters processing or has shipped.

If the order has shipped, the applicable return procedure will apply.

An order may be canceled because:

• A product became unavailable.
• Payment could not be authorized or verified.
• Pricing or inventory information contained an error.
• The delivery address could not be validated.
• Potential fraud or unauthorized activity was detected.

If payment was collected, an appropriate refund will be issued to the original payment method.

For security, orders and payments should be completed through the official Team Bike checkout unless our support team confirms another authorized method.

Never send complete payment-card information by email.

Available payment methods are displayed during checkout. They may include major payment cards and other secure payment services enabled for the store.

Team Bike uses Shopify and authorized payment providers to process checkout transactions. Payment information is handled according to the applicable provider’s security practices.

Payment may be authorized or collected when the order is submitted, depending on the selected payment method and checkout configuration.

Confirm that your billing address, card details and available balance are correct. Your bank or payment provider may decline a transaction for security or account-related reasons.

Team Bike cannot override a decision made by your bank or payment provider.

Product prices normally exclude shipping unless stated otherwise. Applicable taxes and delivery charges are calculated and displayed during checkout where possible.

Discount codes cannot normally be combined unless the specific promotion or checkout expressly allows it.

Most orders are prepared within 1–3 business days after successful payment authorization.

Oversized, special-order, pre-order or high-demand products may require additional preparation time.

Standard U.S. delivery is generally estimated at 3–8 business days after shipment. Oversized products may take approximately 5–12 business days.

Delivery estimates are not guarantees and may be affected by carrier delays or circumstances outside our control.

A tracking number is normally sent after the carrier receives your shipment. You can enter it on our Order Tracking page or the carrier’s official website.

Tracking may require up to 48 hours to display movement after a shipping label is created. Carrier scans may also be delayed between facilities.

Contact us immediately. Address changes cannot be guaranteed after processing begins or after the carrier receives the package.

Additional charges may apply for carrier address corrections or reshipping.

Check the delivery area, household members, neighbors, building staff and other safe locations. Contact the carrier for delivery details.

If the package remains missing, contact Team Bike with your order and tracking numbers.

International shipping is available only when an eligible international option is displayed at checkout.

Customs duties, import taxes and brokerage charges may be the customer’s responsibility.

Eligible return requests must generally be submitted within 30 calendar days after delivery.

Products must satisfy the conditions in our Return and Refund Policy.

A returned product must generally be:

• Unused, unassembled and in original condition.
• Free from damage, dirt, odors or signs of wear.
• Returned with its original packaging and accessories.
• Accompanied by valid proof of purchase.

Email contact@teambike.us with your name, order number, the product and the reason for the return.

Wait for approval and return instructions before sending anything back.

Customers are generally responsible for return shipping when returning an unwanted or incorrectly ordered product.

If Team Bike confirms that the product is damaged, defective or incorrect, we will provide the appropriate instructions.

After the return is received and approved, refunds are normally issued to the original payment method.

Banks and payment providers may require approximately 5–10 business days to post an approved refund.

Contact us within 48 hours and include your order number, a description of the issue and clear photographs of:

• The complete product.
• The exterior and interior packaging.
• The shipping label.

Keep the product and packaging while we review your request.

Review the product description, dimensions, specifications, intended use and available options before ordering.

Contact Team Bike if you need clarification about information displayed on a product page.

Some products may require assembly, adjustment or professional inspection before use. Review the product page and included instructions.

Assembly services are not included unless specifically stated.

We make reasonable efforts to display colors accurately. Appearance may vary slightly because of lighting, photography, screen settings or manufacturing updates.

Some products may include a manufacturer warranty. Coverage, duration and available remedies depend on the warranty supplied with the specific product.

Email contact@teambike.us or call +1 201-421-9044.

Our support team generally responds within 1–2 business days. Include your order number when contacting us about a purchase.